1. I heard that you recently opened. Can you please tell me more about your program and your Daycare?
- It’s a secured building
- We provide fresh meals to you
- We have an enrichment program such as sports, cooking & nutrition, etc
- Flexible timing suited for your schedule
- Taking a sustainable approach to our program by reusing, recycling and reducing.
- Open concept approach to our center
- STEAM embedded in our programming
- Academic through play philosophy
- Highly qualified staff
- Ongoing training for the staff
- Great playground
- Parents get daily reports on their child
2. What is the pricing?
I’m sorry we don’t actually discuss pricing over the phone as we have an informal assessment where we get to evaluate your child and give you the parent orientation.
3. When are you opening?
We are currently accepting registrations for the 2020-2021 school year and will open our doors in the fall.
4. Do you potty train?
Yes we do potty train
5. Is there a daily structured routine?
Yes there is a daily routine that is flexible yet predictable.
6. What’s your general philosophy on childcare?
We believe that every child is special and deserves an opportunity to explore and experience positive learning. Every child must grow in a fun environment that is safe and nurturing. We embrace diversity with great respect and strongly believe in second chances, We go on and do great things!
7. How many children attend the daycare? What is your child to caregiver ratio?
We have capacity of 105 children and we follow rigorous industrial ratio
8. What do you serve for meals and snacks? Or do parents need to provide food? (If your child has allergies, be sure to ask about how they handle that.)
If babies are taking bottles, ask how they handle frozen or pumped breast milk or formula preparation.
Parents can provide their own meals if wish. Textured meals, pumped break milk and formula can be provided by parents to the children.
9. What activities do you do with the children? What is a typical day like?
Please check our Sample Daily Schedule
10. How do you handle discipline or behavioral problems? For instance, how do you handle biting, hitting, or bullying situations?
Family-specific questions: if you use cloth diapers, be sure to ask about that, or if you have an unusual schedule that requires some flexibility, bring that up as well.
We do not encourage Cloth diapers at our facility due to hygiene and safety reasons.
11. Can parents drop by whenever they’d like or swing by to breastfeed?
Yes, Moms are welcomed to breast feed before or after our children’s rest time (NOT between 12pm-2:30pm) as it will disturb other children’s nap time.
12. What are your visitation policies in general? Who else is allowed to visit during care?
We follow a strict visitation policy at our daycare. Parents or Guardians consents have to be adhered to.
13. What happens if we’re late to pick-up?
It is imperative that parents must call the daycare beforehand to inform about the late- up. There is a charge of $1 / min for late pick up fee.
14. What if we miss a day due to vacation or illness?
In case of Illness, the child must be kept at home until symptoms are over and child feels better. An outbreak form will be filled before resuming the program. For Vacation and holidays, parents have to inform the center 1 weeks in advance.
15. What’s your sick-child policy? What are your policies regarding immunizations?
Sick children will be removed from the playroom immediately and isolated until picked up by the parent. The child will be provided with a space to lie down in the Director’s office. In the event that the Director’s office is not available. The child will be isolated from the other children within the playroom and Once the child has been picked up, the area that the child was isolated in will be disinfected. The child will be supervised at all times.
16. Where did you hear about us?
WOM, Facebook, Signage, Van
17. USE OF TECHNOLOGY
The use of technology will be limited and related to an interest of the children .Staff will supervise children during technology play and provide alternate activities.
18. SEPARATION ANXIETY
Goodbyes are not easy. Hugs and reassurance should be brief and parents must try and exit by directing them to the Educators, which will engage the kids with prepped activity.
19. TRANSITIONAL TIME
We ask to do a gradual transition day by day. Parents are welcome to stay for an hour with their child and help child get familiar with the center. You can bring their favourite book, blanket or soft toys so it smells like home . It is important that parents create consistent and confident good byes so the child knows what to expect.
20. ENCOURAGE POSITIVE BEHAVIOUR
We first observe, then document and take notes. We redirect them to Calm Down Kits, Read out social stories, We model emotions and when upset give 5 minutes to vent out and then we discuss.